Bring your skills.
Share your heart.

Use “Sign in” if you already have a portal account. On your first visit, select “Get started,” then “I’ve volunteered at Manos Juntas before” or “I’m new to Manos Juntas.” Existing volunteers should use the email previously given to the clinic. Do not create another account if you already use the portal.

Check spam or junk mail and confirm the email address is correct. Wait a minute, then return to the email entry screen and submit a new code request. Going back alone does not send a code. Codes have six digits and expire after 10 minutes. If a code expires, request another. Privately message a supervisor in Discord if you still cannot sign in; never share your code.

During first-time setup, choose the option to use a different email. Staff will need to help connect your earlier volunteer record. If you already have a portal account, privately message a supervisor in Discord for help rather than creating a duplicate. Changing a contact email in “My profile” does not change the email you use to sign in.

Open “My profile” to update your information. “Save draft” lets you keep working later; it does not submit your profile for review. When ready, complete the required information, confirmations and signature, then use “Submit profile” or “Submit application for Staff Review,” depending on the screen. Updating your contact information does not change your sign-in email.

Confirmations are not kept checked when you reopen a draft. Review and complete them again before submitting. Existing volunteers must actively confirm that they previously attended orientation; this statement is separate from staff verification. Only confirm information that is accurate.

Review the required fields, confirmations and signature. Saving a draft is not the same as submitting it. If the problem continues, note the message shown and privately message a supervisor in Discord. Do not create another account to try to fix the issue.

These are separate steps in your volunteer record. Submitting a profile does not complete all of them. Follow the items shown for your role. Some existing volunteers can check in while a record is being reviewed, but their hours remain subject to review. If a step looks incorrect or you already completed it, privately message a supervisor in Discord.

Open “Orientation,” choose an available date and department, and select “Reserve a seat.” Booking depends on approval and available space, and you can hold only one reservation at a time. To change dates, use “Cancel my reservation,” then choose another available session. A place in the new session is not guaranteed until reserved.

Use “Clear canceled booking” to remove a canceled session from your booking display. If no sessions are posted, privately message a supervisor in Discord. If you already attended orientation, do not book another session just to clear a status; ask staff to review your record.

Yes. Use “Add to calendar” for your reserved session. Adding an event to your personal calendar does not reserve a seat; complete the reservation in the portal first.

Follow the “General volunteer agreement” section when it applies to your role. Providers can review their application and provider exemptions; they are exempt from general orientation and the general agreement, but credential review and other requirements still apply. Privately message a supervisor in Discord if the wrong requirements appear for your role.

While physically at the clinic, select “Check in at the clinic.” When you finish, select “Department you volunteered in” and use “Check out & record hours.” Allow the browser to access your location when prompted. A calendar attendance plan is not a check-in and does not record volunteer hours.

Enable location access for your browser and the portal, then retry for a fresh reading while at the clinic. If the reading places you outside the clinic area, move closer and try again; an imprecise reading may also fail verification. If it still does not work, tell a supervisor and report your actual hours for review. Your location is checked for each check-in or checkout, not continuously tracked, and the coordinates are not stored.

Use “Submit checkout revision” for that shift. Enter your “Actual checkout time” in the clinic’s local time, your department and a reason for the correction. Submit within 15 calendar days; a supervisor must review it. Do not also submit missing hours for the same shift. If the correction window has passed, privately message a supervisor in Discord.

For eligible shifts that started before noon, the portal may use noon as a fallback after the clinic day ends if you did not check out. If that is not when you left, submit a checkout revision with your actual time. Arrivals at noon or later and shifts awaiting existing-volunteer verification need an actual-time correction rather than this fallback.

Select “Report missing or off-site hours.” Enter the date of the completed work, actual hours and department, then select “Submit for review.” These hours remain pending until reviewed. For an incorrect historical entry or an earlier record that has not been connected, privately message a supervisor in Discord instead of entering duplicate hours.

Check “Attendance & submitted hours” for entries awaiting review, and use “My hours” or “Refresh hours” to check your record. Finalized totals exclude pending claims and revisions. If a revision is pending, previously finalized credit can remain visible until the review is complete. Privately message a supervisor in Discord if something still looks incorrect.

Yes. In the hours view, choose “Download CSV” or “Export CSV,” depending on the screen. The download can be opened in spreadsheet software. The portal does not currently offer a volunteer PDF certificate download; privately message a supervisor in Discord if you need other documentation.